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FAQ's
 
 
Infant Product

Never leave your child in the bath tub alone
Make sure you constantly check the water temperature when you using the infant shower
The ideal way to check the temperature is by putting the water on your elbow, that will give you a good gauge of the water temperature.
Handy spray products design allows it easily install on most toilets and connects to all standard plumbing fixtures.
Handyspray units are carefully tested to ensure quality, ease of installation, and comes with full warranty (See individual warranty with each product).

Question and Answer

Will it fit in my bathroom?
Compatible with most standard-sized toilet bowls. It does not take any extra space.

How difficult is it to install?
Easy to install, complete with components needed for do-it-yourself installation

Tools required for installation?
The only tool needed to install any of our products is an adjustable wrench.

Does it need to attach to an electric outlet?
Ours is a Safe non-electric product

What about the water pressure?
The Handyspray comes with a "Flow Control Valve" which allows you to adjust the water pressure as per your family's requirement. Then use the trigger to control the water flow

I live in a rented apartment is it possible to take the Handyspray product when I leave the apartment?
The Handyspray can be easily removed and installed in another location when moving. Just make sure that you keep the connector pipe when you install the Handyspray product.

Tools required for installation?
The only tool needed to install any of our products is an adjustable wrench.

Why buy from Handyspray?
etooti inc., is your trusted name in home and health care related products. It has been marketings its product on the internet for more than 4 years now. We've sold thousands to happy customers worldwide. Etooti is well known for its customer service and warranty.

Who should use Handyspray Bidet?
Handyspray products offers comfort, promotes better personal hygiene and improves health care. It is not only the most efficient means of cleansing a physically sensitive and vulnerable region, but it also aids with blood circulation and physiologic rhythm, contributing further to a healthier lifestyle. Personal cleansing with streaming water is used in many countries around the world. As health benefits and comfort prospects become more widely known, it is gaining increased use in the US. Studies indicate that once consumers switch to water-use for personal cleansing do not go back to toilet paper use.

Can the Handyspray bidet product compatible with any toilet?
Yes, the Handyspray product is designed to fit most bathrooms in the United States and Canada.

When will I receive my Handyspray Bidet?
In general, the delivery to a US address takes 5-7 days after receiving the order.

How difficult is the installation?
Handyspray Bidet can be installed by using simple household tools (wrench) without the need for professional help. It can take anywhere from 10-15 minutes to install the Handyspray.

How can I order?
Handyspray products can be ordered and paid for from our secure website or over the phone at (866) MYWASH.

I am moving. Can I use my Handyspray Bidet in my new bathroom?
Yes. You can install your Handyspray Bidet in your new home without incurring any additional costs.

The Shut-off valve in my bathroom does not fit the compression valve provided in your kit?
What you need to do is simple: First, measure the distance between your toilet and the hot water source (usually under the sink). Then, purchase a flexible hose with the appropriate length. The flexible hose, which can be found in most hardware stores including Home Depot, should be 3/8 OD x 1/2 FIB.

What is the Handyspray Bidet made of?
The Handyspray spray heads are made of medical grade plastic. The "Flow Control Valve" is made of chrome plated brass. The compression valves are made of brass/plastic.

Who benefits from using a bidet?
Everyone can benefit from using a bidet. Bidets are especially helpful to: people who are recovering from surgery; people who have physical disabilities; people with dexterity or other problems that limit their range of motion; people who have various medical conditions, such as hemorrhoids, diarrhea, dysentery, difficult bowel movements, or other ailments that involve the rectal or genital areas; people who have developmental disabilities, such as Down's Syndrome, mental retardation, autism, or cerebral palsy; men and women who want better hygiene before or after sexual activities; and women who want more effective feminine hygiene during monthly menstrual periods.

· Handyspray is a practical way to achieve better hygiene by providing a sanitary and soothing alternative to toilet tissue.
· Handyspray's gentle, cleansing stream of water provides relief to people suffering from the pain and discomfort of hemorrhoids, difficult bowel movements and to those recovering from colorectal or general surgery.
· Handyspray provides a new level of comfort
· and independence for users who are disabled and people suffering from arthritis, muscular dystrophy and multiple sclerosis.
· Handyspray provides more effective feminine
· hygiene during menstrual periods giving women a greater sense of freshness and confidence.
· The Handyspray system is easily attached to your present toilet water supply. It does the work of a bidet without the high price and bulky fixture.
· Handyspray is a practical way to better hygiene, providing therapeutic benefits to sensitive genital and rectal areas. Handyspray bidets are a practical way to better hygiene, and can provide therapeutic benefits to sensitive genital and rectal areas

How does the Handyspray Bidet attach to my existing toilet?
How is it installed?

Installing a bidet on your toilet is easy and requires very little mechanical skill on your part. Easy-to-follow, detailed instructions are provided when you receive your bidet.

How do I clean my Bidet?
Using any bathroom disinfecting cleaner, simply spray and wipe your bidet on a regular basis.

What is your Shipping and return policy?
All products come with a 30 day money back guarantee. After that all products have individual warranties as specified. Defective products will be exchanged for new products, while products will be repaired or replaced on warranty.

You must return the product to us undamaged, in good condition, and with all manuals and enclosures that shipped with the product. Please return the bidet in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Returned, damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call (815) 399-0785 or Email info@846404.sites.myregisteredsite.com for a replacement unit.

Are shipping charges refundable?
Shipping charges are not refundable for products that are returned with the 30 day warranty period.

Defective returns are eligible for return only within 30 days from the date of sale. After 30 days, the customer must return the product to the manufacturer's authorized warranty for warranty repair.

No returns, for any reason, will be accepted after 30 days from the original ship date.

A copy of your receipt must be included with all defective returns. All items must be returned complete and with all original parts/accessories/documentation; incomplete returns will not be accepted.

When will I get credit of my product return?
Allow 14-21 business days for processing returns.

I Just order can I cancel my order now?
Cancel/Change an Open Order

Once an order has been placed, if you would like to cancel this order, you must send us an email at info@etooti.com stating to cancel it or you must call us at (815) 399-0785.
All cancellation requests require that an email be sent to info@etooti.com stating your name, order # and reason for cancellation. An order that has already been processed cannot be cancelled over the weekend as our order fulfillment department is closed on Saturdays and Sundays. Orders can only be cancelled if they have not completed the shipping process. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 3.5% credit card transaction fee. If your order has already been received by UPS/Fedex, then you may not cancel an order. If you would like to return an item that has already shipped, please see our return policies.

Damage/Loss Information?
All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. If you fail to notify us within 15 days, we will not file this claim for you.
Items showing installer or consumer abuse will not be accepted.
Save all boxes & packing material.
All claims for shortages/mis-shipments/mis-billings must be made within 10 days of receipt.

Reservation to Cancel or Change Order?
We reserve the right to cancel an order for whatever reason. Also, in the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. We are not responsible for typographical or pricing errors. Backordered items will be cancelled and notice will be sent to the customer.